Return Service

Our return policy allows you to return the products you have purchased within 14 days of receiving the goods, provided the following criteria are met:

The return request must be submitted within 14 days of receipt of the goods. The goods must be unused and undamaged. The goods must be securely packed in the original shipping packaging or in a condition equivalent to the original.

You can manage returns in your customer account .

After successful cancellation , you will receive further information from us by email. You will only be responsible for the cost of return shipping.

Return address:

EMHSA GmbH, Hama iron-on beads, Falkenhagener Straße 56, 14612 Falkensee

If you have any further questions , we will be happy to assist you and answer them promptly.